Congratulations to my awesome brother-in-law Jay who was voted employee of the month at the urgent care where he works! Good job Jay!! Here is a copy of the letter they sent out to all the employees:
Overall comments: Jay is often the first contact a customer has with La Paloma Urgent Care. I can think of on one more representable of NMC pillar of values. He is an asset to our organization in every way!
Jay was presented a plaque, $50.00 gift certificate, and 2 passes for a movie of his choice. There will be a perpetual plaque placed at each Urgent Care with his name and picture to be displayed.
Thanks!
All,
Please join us in congratulating Jay McKinlay, Patient Access Representative for Urgent Care Network Employee of the Month.
Jay was selected from among his peers in the following categories:
Humanity: His calm yet friendly demeanor puts people at ease. He consistently provides both patients and their families with comfort measures and assistance as though he were caring for his own family.
Safety: He ensures everyone s safety with his quick and thorough assessment of his surroundings. Patients are assisted and provided with masks, tissues and wheel chairs. He is always aware of the condition of the lobby and keeps it clean and free of hazards.
Teamwork and Excellence: He demonstrates both teamwork and excellence in all he does. This communication to team members and willingness to do whatever it takes to provide our patients with the best care is evidenced by the many favorable comments offered by them. They frequently compliment Jay s friendliness and willingness to assist them in anything they need to make their stay at La Paloma more pleasant and efficient. Each and every patient appreciates his direct and honest answers to their questions and the consideration given to their family.
Integrity and Service: Jay receives may calls at La Paloma and his phone skills are impeccable. He always listens to the customer and provides assistance and direction to their needs. He takes the time needed and never ends the conversation without making every effort to satisfy the caller. If further assistance is necessary, Jay will always put the caller in contact with the appropriate person who can immediately deal with their particular issue. AIDET is always Jay's primary concern.
Humanity: His calm yet friendly demeanor puts people at ease. He consistently provides both patients and their families with comfort measures and assistance as though he were caring for his own family.
Safety: He ensures everyone s safety with his quick and thorough assessment of his surroundings. Patients are assisted and provided with masks, tissues and wheel chairs. He is always aware of the condition of the lobby and keeps it clean and free of hazards.
Teamwork and Excellence: He demonstrates both teamwork and excellence in all he does. This communication to team members and willingness to do whatever it takes to provide our patients with the best care is evidenced by the many favorable comments offered by them. They frequently compliment Jay s friendliness and willingness to assist them in anything they need to make their stay at La Paloma more pleasant and efficient. Each and every patient appreciates his direct and honest answers to their questions and the consideration given to their family.
Integrity and Service: Jay receives may calls at La Paloma and his phone skills are impeccable. He always listens to the customer and provides assistance and direction to their needs. He takes the time needed and never ends the conversation without making every effort to satisfy the caller. If further assistance is necessary, Jay will always put the caller in contact with the appropriate person who can immediately deal with their particular issue. AIDET is always Jay's primary concern.
Overall comments: Jay is often the first contact a customer has with La Paloma Urgent Care. I can think of on one more representable of NMC pillar of values. He is an asset to our organization in every way!
Jay was presented a plaque, $50.00 gift certificate, and 2 passes for a movie of his choice. There will be a perpetual plaque placed at each Urgent Care with his name and picture to be displayed.
Thanks!
Urgent Care Network Management
5 comments:
very cool but not surprising!
That is awesome! I'll be sure and congratulate him!
Thanks again for sharing the email!
Good job Steph - Jay is soooooo quiet and it is nice to celebrate him.
that is so cool! i will try to remember that when i see him next
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